Terms of Service
Last updated: 2026-10-19
These terms apply to the Senlo app and service ("Senlo"), operated by RebelCode (Poland) ("we"). By signing in or using Senlo you accept them. If you do not agree, please do not use Senlo.
1. What Senlo is
Senlo helps you keep an eye on a home and on the people living in it. It uses sensors in the home, a small hub that connects them, our servers and the Senlo app.
2. Not an emergency or medical service
Senlo is not a medical device. It does not detect falls and does not replace a carer, an emergency (SOS) button or the emergency services. Alerts can be late or may not arrive, for example when the internet, power, a sensor battery or a phone setting fails. In an emergency, call 112.
3. Accounts and homes
- You sign in with your phone number. An invitation decides which home you join and with which role.
- Keep access to your phone safe; everything done from your account is your responsibility.
- The admin of a home decides who has access and must make sure everyone living in the home knows about Senlo and agrees to it.
4. Equipment and setup
You can set up the sensors yourself with our instructions or have our installers do it. Sensors need working batteries or power, and the hub needs an internet connection, for Senlo to work.
5. Fair use
- Do not use Senlo to watch anyone without their knowledge and agreement.
- Do not use Senlo for anything illegal.
- Do not try to access homes or accounts you were not invited to.
- Do not reverse-engineer, scrape or disrupt the service.
6. Your data
Data from your home belongs to you and the people living there. You allow us to process it only to run Senlo for you, as described in the Privacy Policy.
7. Availability and changes
We work to keep Senlo running, but we cannot promise it will always be available or free of errors. Features marked as being tested may change or be withdrawn. We give reasonable notice in the app before changes that are bad for you.
8. Liability
To the extent the law allows, we are not liable for indirect damage, lost profits or lost data, including situations Senlo did not notice or alerts that did not arrive. Our total liability is limited to the higher of EUR 50 or what you paid us in the 12 months before the event. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.
9. Ending
You can stop using Senlo and delete your account at any time. We may suspend or close an account that seriously breaks these terms, or for legal or security reasons.
10. Changes to these terms
If these terms change, we publish the new version here with a new date and tell you in the app about important changes.
11. Law
Polish law applies. Disputes go to the competent Polish courts, without affecting the consumer protection rules of the country where you live.