Support

Need help with Senlo? Write to support@senlo.pl. We usually answer within one working day.

What to include

• The phone number you sign in with.
• The name of the home.
• iPhone or Android, and the app version.
• What happened, with a screenshot if you can.

In an emergency

Senlo is not an emergency service. If someone needs help now, call 112.

How do I invite my family?

The admin of the home creates an invitation in the app. The person you invite signs in with their phone number and enters the invitation code. The invitation decides their role: admin, caregiver or member.

I'm not getting notifications

Check that notifications for Senlo are on in your phone's settings (on iPhone: Settings → Notifications → Senlo). Ask the home's admin whether care, house and holiday alerts are switched on for you. Then open the app once so it registers your phone again.

A sensor went quiet

Senlo tells you when a sensor stops reporting. Most often the battery is flat. Replace it, and if the sensor stays quiet, write to us.

How do I delete my account?

See the Delete account page.