Delete your Senlo account

How to ask

Write to support@senlo.pl and give the phone number of the account you want to delete. To confirm the request comes from you, we will send a code by SMS to that number. We delete the account within 30 days, usually much sooner.

What we delete

• Your account: phone number, name and language.
• Your access to every home and your role there.
• Your devices' push tokens.
• Your answers in the app and your replies to alerts.

The home's data

Sensor history, daily summaries and alerts belong to the home, not to one person. If you are the only admin of a home, tell us whether to delete the home's data as well or to hand the home over to someone else. Anyone living in a monitored home can also ask us to delete the home's data.

What may remain

Server logs and backups are deleted automatically within 30 days. Records we must keep by law, if any, are kept only as long as required.